Tag: customer service

February 13, 2009 /

A tale of customer satisfaction – of broken needles and of free replacment.

“I wrote recently of my dismay when one of my rosewood Sox Stix broke.

I thought it would be worth writing to the manufacturers, Lantern Moon to enquire whether I might purchase a single replacement needle. It took a couple of days but I did receive a reply on 29th January…”