World of Uselessness

 

January 29th

[su_pullquote]Thanks for your Amazon Marketplace order with World of Books Ltd. We’ll let you know once your item(s) have dispatched. Your estimated delivery date is indicated below. You can view the status of your order or make changes to it by visiting Your Orders on Amazon.co.uk.

Your estimated delivery date is:

Tuesday, February 03, 2015 –

Monday, February 16, 2015[/su_pullquote]

Regular readers will recall recent interest in knitting a Swirl jacket. I ordered the book via an Amazon Marketplace Seller as Amazon UK did not have it in stock.

February 5th

[su_pullquote]We’re writing about the marketplace order you placed on 2015-01-29 with World of Books Ltd.  Unfortunately, World of Books Ltd has not confirmed the dispatch of this order, and we are unable to provide you with dispatch details yet.

ORDER DETAILS

Order ID:      —————————–
Merchant name: World of Books Ltd
Item(s) to ship:
Name: Knit, Swirl!: Uniquely Flattering One Piece, One Seam Swirl Jackets
Qty:  1      ASIN/ISBN: 0981985912

Because dispatch of this order has not yet been confirmed by the seller, your credit card has not been charged and we are not able to provide you with dispatch details.[/su_pullquote]

I waited. I’m quite a patient person.

I waited. I twitched. I admired yarn. I became impatient.

February 10th

I followed up to enquire when exactly they would be dispatching

February 11th (23 hours to reply)

[su_pullquote]Thank you for your email to World of Books.

We’re sorry for the confusion, I have checked our system and you should not have received a dispatch confirmation from the Marketplace.

We can confirm that your order was cancelled because of a quality control issue. We are very sorry about this, but you should have received a full refund and confirmation by now.
[/su_pullquote]

  • What confusion? I ordered goods. I am expecting goods. I am in no way confused.
  • I didn’t receive a dispatch confirmation, that’s why I was writing to enquire when it would be dispatched
  • What are you confirming, exactly, as this is the first that I have heard from you!
  • You cannot refund what I have not yet paid and, again, confirmation of what?

February 11th

Followed by…

[su_pullquote]We’re writing to inform you that your order  from World of Books Ltd has been cancelled.

If you’re still interested in this item, please search for it again on Amazon.co.uk.[/su_pullquote]

  • Well, clearly I am still interested in it or I would not be enquiring about when I might expect my book to arrive
  • Yebbut, you have not fulfilled my order and Amazon do not stock the book so what’s the point in searching?
  • Ah, I see, the point in searching is to see that you are STILL listing the book. How silly of me not to be aware that I have to reorder it because you took a cancellation action without actually informing me.
  • As you are still listing the item, I assume that your mysterious QC issue has been resolved, Again, without informing me. Why can you not just fulfil the bloody order?
  • No, sorry, I’m not going to reorder.  I’m buying a used copy elsewhere. Hopefully a seller with better systems, properly trained staff and an effective communications policy.

One day, I may get to make a Swirl. One day. Not soon.

Recently, at the: Crooked House

Thanks!

Thanks!

It’s a reasonable day today and thus we have the back doors standing open. This means that Chloé can come and go as she pleases (she refuses to use the cat flaps and expects us to give her ingress and egress via the sitting room window). We were taking a coffee break in between sorting out the van, when we heard a strange Chloé-type noise. I did not like it. I wondered if she hadContinue readingThanks!

Petunias always make me think of Dinghies

Petunias always make me think of Dinghies

It has been a busy day, not much time for anything. We walked the dog this morning but I took no photographs until I decided to take a few potshots in the village on our way back.

Recent movements of the: Deux Escargots

Aft agley

Seems to me that making plans is a complete waste of time! Once again the weather gods have a different set of plans to our own but hey, ho, we are happy to go where the wind blows… or the tide drifts, or whatever. More like where the wind doesn’t blow, though. The weather gods… Continue reading Aft agley

Tonight’s view from the van is of olive groves and cloud. We have decided to spend only one night here and will move on to Olvera tomorrow. Dusty came for a walk with us this afternoon, there is a track that runs straight from the campsite into the National Park. Very nice and he walked well, until the rain started and he asked to go back into his carrier! #wp #spain #cats #Dusty

via Instagram https://ift.tt/2KFCAhv

2 Comments

  1. February 14, 2015
    Reply

    Hi Beth, I found your post whilst looking for copy of Knit Swirl! myself and having exactly the same experience with World of Books via Amazon. You made me laugh because you’ve written down my thoughts exactly! I’m currently hoping for a copy of the book from” Little Houndales Knits” who say the can order one for me. I hope you get to knit your Swirl one day. Best wishes, Nicola

    • February 17, 2015
      Reply

      Hi, Nicola. As it happens my copy arrived this morning! I found a used copy with Amazon seller browns-books, who were fast and efficient and I received an all-but pristine copy for just £14.99. I am delighted.

I enjoy reading your comments, please pass the time of day

This site uses Akismet to reduce spam. Learn how your comment data is processed.