World of Uselessness

January 29th

[su_pullquote]Thanks for your Amazon Marketplace order with World of Books Ltd. We’ll let you know once your item(s) have dispatched. Your estimated delivery date is indicated below. You can view the status of your order or make changes to it by visiting Your Orders on Amazon.co.uk.

Your estimated delivery date is:

Tuesday, February 03, 2015 –

Monday, February 16, 2015[/su_pullquote]

Regular readers will recall recent interest in knitting a Swirl jacket. I ordered the book via an Amazon Marketplace Seller as Amazon UK did not have it in stock.

February 5th

[su_pullquote]We’re writing about the marketplace order you placed on 2015-01-29 with World of Books Ltd.  Unfortunately, World of Books Ltd has not confirmed the dispatch of this order, and we are unable to provide you with dispatch details yet.

ORDER DETAILS

Order ID:      —————————–
Merchant name: World of Books Ltd
Item(s) to ship:
Name: Knit, Swirl!: Uniquely Flattering One Piece, One Seam Swirl Jackets
Qty:  1      ASIN/ISBN: 0981985912

Because dispatch of this order has not yet been confirmed by the seller, your credit card has not been charged and we are not able to provide you with dispatch details.[/su_pullquote]

I waited. I’m quite a patient person.

I waited. I twitched. I admired yarn. I became impatient.

February 10th

I followed up to enquire when exactly they would be dispatching

February 11th (23 hours to reply)

[su_pullquote]Thank you for your email to World of Books.

We’re sorry for the confusion, I have checked our system and you should not have received a dispatch confirmation from the Marketplace.

We can confirm that your order was cancelled because of a quality control issue. We are very sorry about this, but you should have received a full refund and confirmation by now.
[/su_pullquote]

• What confusion? I ordered goods. I am expecting goods. I am in no way confused.
• I didn’t receive a dispatch confirmation, that’s why I was writing to enquire when it would be dispatched
• What are you confirming, exactly, as this is the first that I have heard from you!
• You cannot refund what I have not yet paid and, again, confirmation of what?

February 11th

Followed by…

[su_pullquote]We’re writing to inform you that your order  from World of Books Ltd has been cancelled.

If you’re still interested in this item, please search for it again on Amazon.co.uk.[/su_pullquote]

• Well, clearly I am still interested in it or I would not be enquiring about when I might expect my book to arrive
• Yebbut, you have not fulfilled my order and Amazon do not stock the book so what’s the point in searching?
• Ah, I see, the point in searching is to see that you are STILL listing the book. How silly of me not to be aware that I have to reorder it because you took a cancellation action without actually informing me.
• As you are still listing the item, I assume that your mysterious QC issue has been resolved, Again, without informing me. Why can you not just fulfil the bloody order?
• No, sorry, I’m not going to reorder.  I’m buying a used copy elsewhere. Hopefully a seller with better systems, properly trained staff and an effective communications policy.

One day, I may get to make a Swirl. One day. Not soon.